To prevent this behavior, if a USB security key is enrolled with the Chrome browser, use the USB security key to complete a Two-Step Login in the Chrome browser and complete the prompts to upgrade the token. If a user enrolled a USB security key when Chrome was the only browser supporting them, and later enrolled the USB security key through the Security Center while in either the Firefox or Opera browsers, then the USB security key may show up twice in the list of enrolled devices in the Security Center. USB security key displays twice in Security Center This is by design, and no workaround exists. When using iOS, Duo Remember Me functionality gives error messageĪpple has intentionally designed iOS WKWebView to limit the ability to issue and read browser cookies, and Duo Remember Me therefore does not work. Uncheck Block all cookies and Prevent cross-site tracking in Safari. If you don't disable 'Block all cookies' and 'Prevent cross-site tracking', you'll see an error message that states: 'You need to enable cookies in order to remember this device'. When using Safari on macOS 10.14 or later, Duo Remember Me functionality gives error message Also, it will still be possible to receive authentication texts and calls. If that is not possible, and if Duo Mobile already installed, it will continue to function. UITS recommends updating the operating system to a supported version. Furthermore, after February 2, 2021, it will not be possible to download and install Duo Mobile from the Apple Store or Google Play Store. Devices running these OS versions and older will not receive Duo Mobile updates.

Support for iOS 11 and Android 7 has endedĭuo has ended support for iOS 11 and Android 7. If after the third attempt, it still fails, contact your campus Support Center. To use the token, choose it from the drop-down box at the DUO Prompt.Īttempt to log in three times in a row with a new code each time to resync your token to the Duo servers. If you have a phone, it should be your default device.

You have multiple devices and attempted to use the token.

When the token is right side up, you should only see digits (not letters), and the word 'DUO' and the button should be on the left side. This can happen if you keep it in your pocket or on a keyring.

The token went out of sync after the button was pressed repeatedly over a short period of time or if the numbers generated were not used.

You haven't used your token for more than a month.

You may see the 'Invalid Passcode' error for any of these reasons: Please try again.' after correctly using a passcode from a token

Token slots not supported at this time